Terms and Conditions

TERMS & CONDITIONS Welcome to our website. Boo Koos Helston is owned by Lemon Inc Limited (Company No: 16278689). If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lemon Inc Limited relationship with you in relation to this website. The term “Boo Koos”,

We do not store credit card details nor do we share customer details with any 3rd parties.
PRIVACY POLICY This privacy policy sets out how “Lemon Inc Limited” uses and protects any information that you give “Boo Koos” when you use this website. PRIVACY STATEMENT “Lemon Inc Limited” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Lemon Inc Limited” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. WHAT INFORMATION WE COLLECT We may ask to collect or receive certain Personal Data when you complete a form or when you send us information. When we talk about Personal Data we mean any information that can identify you as an individual, such as your name and email or postal address. HOW WE COLLECT THIS INFORMATION We collect your Personal Data when you send us information, sign up to receive emails, complete a 'contact us' form, buy a gift card or enter a promotion, or via other related communication channels. If you use WiFi networks in venues we collect personal information such as name and email in order to log you on to the WiFi network. Where we send you information via email, we do review if you have opened the email and whether you have clicked on links. This is because we want to make sure that our communications are useful for you. WHY WE COLLECT INFORMATION We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 1. Internal record keeping 2. We may use the information to improve our products and services 3. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided 4. To deal with your enquiries 5. To fulfil a gift card order From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. LINKS TO OTHER WEBSITES Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

REFUND/RETURN POLICY  To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.  Food Order Errors*  If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host. Food Order Incomplete*  In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.  Food Dissatisfaction*  We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new meal, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.